Privacy Policy

Introduction

We respect your privacy and describe below what personal data we collect, how we use it, and your choices. This Privacy Policy applies to purchases and visits to our website, mobile apps, and related services.

Data we collect

• Account & contact information: name, email, billing and shipping addresses, phone number.
• Payment data: payment card information or tokens processed by our payment provider (we do not store full card numbers).
• Order & transaction data: order history, items purchased, returns, timestamps.
• Device & usage data: IP address, browser type, device identifiers, pages visited, referring URL, cookies and similar tracking technologies.
• Communications: messages you send us (support requests, reviews) and related metadata.
• Marketing preferences: whether you opt in to receive promotional messages.

How we use your data (legal bases)

• To process orders and payments. Necessary for contract performance.
• To deliver products and provide customer service. Necessary for contract performance.
• To prevent fraud and protect safety. Legitimate interest.
• To send transactional messages (order confirmations, shipping notices). Necessary for contract performance.
• To send marketing (with consent where required). Based on consent or legitimate interest (depending on local law).
• To improve and personalize our services and website. Legitimate interest.
• To comply with legal obligations.

Sharing & disclosure

• Service providers: payment processors, shipping carriers, analytics providers, marketing platforms, and customer support tools — only to perform services on our behalf.
• Legal & safety: when required by law, to respond to legal process, or to protect rights, property, safety.
• Business transfers: in connection with a merger, sale, or acquisition (users will be notified where required).
• Aggregated/anonymous data: we may share anonymized insights that do not identify individuals.

Cookies & tracking

• We use cookies and similar technologies for site functionality, analytics, security, and advertising. You can control cookie preferences through your browser and our cookie settings panel. Opt-outs for targeted advertising may be available via industry opt-out tools.

International transfers

• Data may be stored or processed outside your country only for shipping the goods. We implement safeguards (standard contractual clauses, or equivalent measures) where required by law.

Data retention

• We retain personal data as long as necessary to fulfill business purposes, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods depend on the data type (e.g., order records retained for 09 years for tax/accounting; marketing consents retained until withdrawn).

Your rights (where applicable) Depending on your jurisdiction, you may have rights including:

• Access, correct, update, or request deletion of your personal data.
• Restrict or object to processing.
• Request portability of your data.
• Withdraw consent (for marketing) at any time.
• Lodge a complaint with a data protection authority.

To exercise rights, contact us at the address below. We may need to verify your identity before fulfilling requests.

Security

• We use industry-standard technical and organizational measures to protect personal data (encryption in transit, access controls, monitoring). No system is perfectly secure; we will notify you of breaches where required by law.

Third-party links

• Our site may contain links to third-party sites. This policy does not apply to those sites; review their privacy notices.

Marketing communications & unsubscribing

• You may opt out of promotional emails via the unsubscribe link in emails or by contacting us. Transactional messages (order confirmations, shipping updates) are not removable while needed to complete your order.

Changes to this policy

We may update this policy; we’ll post the revised date at the top. Material changes will be communicated via the blog or email where required.